3. Gyxen Media TikTok Management Platform

3.1 Services

We don't just provide tools; we engineer your success. Our services are designed to give you maximum control, global reach, and absolute financial flexibility:

• Premium Agency Ad Accounts: TikTok ad accounts that enable clients to easily access the platform and run effective campaigns.
• Global Targeting Support: Advertise in countries like Bangladesh, Nigeria, Algeria, Kenya, and other TikTok-approved countries.
• Optimized Campaign Solutions: Tailored strategies to maximize the success of your TikTok campaigns.
• Flexible Top-Up & Refund Policy: Minimum $50 top-up, refundable if unused.
• Instant Auto Top-Up: Keep your campaigns running 24/7 with seamless, automated top-ups via USDT or PayPal.
• TikTok Policy Compliance: All campaigns follow TikTok's rules, avoiding sensitive content.
• Low Service Fee: A competitive fee structure for top-ups and services.
• Multiple Payment Methods: Pay via PayPal, credit card, USDT, or Payoneer for convenience.

3.2 Customer Service

Here are features that clients are supported by our customer service:

Feature	Client	Partner
Review landing page	Yes	Yes
Review ads campaigns	Yes	Yes
Technical support	Yes	Yes
Connect with the TikTok team	Yes	Yes
Direct support	Yes	Yes
Unlimited spending	—	Yes
Training 1 on 1	—	Yes
Event Sponsor	—	Yes
Cashback	—	Yes

Claim Free Audit

3.3 Workflow

Fast & Compliant Setup: Submit your account request in minutes, seamlessly provide required product documents, and get TikTok approval within 6 hours.

Here is your fast-track to global scaling:

3.3.1 Step 1: Access the Gyxen Media system and Register

• Access Gyxen Media system: https://tiktok.gyxen.com/register
• Fill in all required information such as name, email, password, and other required fields.

3.3.2 Step 2: Confirm your email

• After registering, check your email inbox and confirm your email by clicking the verification link sent by Gyxen Media.
• Wait for Gyxen Media to review and approve your account. This process may take about 30 minutes.

Successful registration

3.3.3 Step 3: Register a TikTok Business account

• If you don't have one, create a TikTok Business account at https://business.tiktok.com/
• Fill in all the required information to register.

3.3.4 Step 4: Update your Company Information and Top-up

• Log back into Gyxen Media: https://tiktok.gyxen.com/login
• Link your TikTok Business account, and complete the link.
• Provide the link to your product so that we can better support and optimize your experience.
• Your information will be reviewed by the Gyxen team. This process typically takes 4–5 hours.
• For immediate assistance, please contact our support team.
• Select your preferred payment method and proceed with the top-up to fund your account.

3.3.5 Step 6: Link your TikTok Business account to the Gyxen Media system

• Choose Connect to link with your TikTok For Business account.
• You will be redirected to the TikTok for Business page to proceed.
• Tick the two boxes below and select Accept.
• Agree to access all permissions related to your TikTok ad account.
• Click Confirm.
• Verification code sent via email — access your inbox to continue.
• Return to the Gyxen Media platform and complete the remaining required fields.
• Name your Business Center and select your timezone. Create a new account.

3.3.6 Step 7: Wait for TikTok to review and approve your ad account

• This usually takes about 4–5 hours.
• Check your new ad account at the My ad accounts tab.

3.3.7 Step 8: Transfer money from Gyxen wallet to advertising account

• Go to My Ad Accounts and locate the advertising account you want to fund.
• Click Add Fund and enter the amount you wish to transfer from your Gyxen Wallet.
• Confirm the transaction. The balance will be transferred instantly to your advertising account.

Auto Top-Up Feature: You can enable Auto Top-Up to automatically transfer funds from your Gyxen Wallet whenever your ad account balance reaches a low threshold.

Withdraw Funds: If your advertising account is still active, you can withdraw unused funds from the ad account back to your Gyxen Wallet at any time by clicking Withdraw.

3.4 Add Fund

Step-by-step guide to add funds to your account using different payment methods.

Credit Card

1. Choose Credit Card.
2. Fill in card information.
3. Enter the amount and complete the payment.

Payoneer

1. Choose Payoneer.
2. Enter the amount or choose the amount you want to add to the balance.
3. Click the Continue button.
4. The message transaction is your Account name.
5. Once you complete the transaction, enter the exact transaction ID, upload proof, and click Done.

PayPal

PayPal is currently under system maintenance and will be updated later.

USDT

1. Choose USDT.
2. Select Coin → Choose the coin you want to use.
3. Transfer Network → Select the correct network.
4. Enter the amount or choose the amount you want to add to the balance.
5. Click the Continue button.
6. Transfer the money from your wallet to our wallet address exactly as shown.
7. Enter transaction ID, upload proof, and click Done.

You've successfully added funds — please check your Gyxen balance.

NOTE: If you encounter any issues, please contact your Account Manager directly, or reach out to us via Gyxen fanpage for support.

3.5 Support Channel

Gyxen's two customer support teams, AM and Livechat, are dedicated to providing exceptional customer support.

Livechat team

The Livechat team responds to and supports customers during their initial contact:

• Verify customers on Gyxen's system.
• Obtain information about the customer's chat.
• Determine whether to provide direct support or transfer the chat to the AM team.

How to contact the Livechat team?

• Gyxen platform's box chat (Highly recommend)

Other channels:

• Fanpage: https://facebook.com/gyxen
• Email: [email protected]
• WhatsApp: +84 56 3370539

AM team

Gyxen's AM (Account Manager) team supports customers to create advertising accounts, manage accounts, handle violations, and consult on optimizing campaigns.

How to contact the AM team?

• AM will support customers via WhatsApp (with the WhatsApp link provided when registering).
• Alternatively, contact the Livechat team to forward the request to AM.

3.6 Customer Tier

Your total spending determines the number of ad accounts you can create.

Tier	Steel	Bronze	Silver	Gold	Platinum	Diamond
Condition (Total Ad Spending)	Default	$1,000	$10,000	$30,000	$50,000	$100,000
Benefit (Maximum ad accounts)	2	3	10	20	40	Unlimited

3.7 Refund Policy

Gyxen supports refunding all the Gyxen available remaining balance from the Gyxen account at the time our client requests the refund for a reasonable reason and without any suspended ad accounts.

• Turn off campaigns and withdraw money to Gyxen balance 3 hours after pausing if account is still active.
• All incurred costs when using Gyxen services will not be refunded.
• Gyxen refunds 100% only if customer has not yet been granted a TikTok ads account.
• Gyxen supports refunding on the same payment methods used to add funds.

NOTE: Gyxen cannot support refunding balance from suspended ad accounts fined per TikTok policy.

How to request a Refund

Step 1: In the Payment tab, click the Refund button.

Step 2: Fill out all the required information on the Refund Request Form:

• Requested amount: Enter the amount you want to refund. Click Max for the maximum refundable amount.
• Refund Reason: Permanent service discontinuation, Temporarily stop using services, or Other.
• Detail reason: Provide a detailed reason why you want a refund.
• Receiving method: Choose the same payment method used to deposit (Credit Card, PayPal, Payoneer, or USDT).
• Tick I have read and accepted the terms of service. Click Next.

Step 3: Carefully review your refund request. We will not be responsible if you provide incorrect information about the receiving method. Click Submit.

NOTE: We will process your refund within 1–5 business days. Additional 10–15 days for funds to reflect in your account.

3.8 Autopayment Policy

This policy aims to provide specific and clear information regarding the use of the Auto Top-up feature on the Gyxen platform. By accepting this policy, users allow the system to automatically transfer funds from their Gyxen account to the Ads account when a predetermined threshold is reached.

Confirmation and Acceptance

By using the Auto Top-up feature on the Gyxen platform, users must agree to the terms and conditions of this policy. Utilizing this feature implies the user's acceptance of the system automatically executing payment transactions according to their settings.

Threshold Setting

Users can set a specific threshold for their Ads account balance. When the Ads account balance reaches or falls below this threshold, the system will automatically top up the Ads account from the Gyxen balance.

Top-up Amount Setting

Users can set the desired amount to top up their Ads account.

Functionality and Flexibility

The Auto Top-up feature is designed to provide flexibility for users in managing advertising expenses. Users can turn off or adjust the settings of this feature at any time from their account on the Gyxen platform.

Privacy and Security Policy

All payment transactions executed through the Auto Top-up feature will adhere to the security and privacy regulations of the Gyxen platform. User account and payment information will be tightly protected and not disclosed to any third party.

3.9 Gyxen Policy & Term of Service

Gyxen- Fine policy

Dear Gyxen customers! This fine is to limit violations and help Gyxen ad accounts operate safely and stably. We hope you understand and cooperate. Thank you!

If the account is found running TM or copyright, Gyxen has the right to immediately revoke the account and the lessee will be subject to a fine of $100.

If receiving a warning from the TikTok or Gyxen team, Gyxen will be forced to revoke the running account and consider re-granting it if the lessee commits to comply with the policy

The level of compensation if the account is suspended is $200 if the fault belongs to the customer. The determination of the fault will be decided by Gyxen.

Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy describes how Gyxen and its affiliates (collectively “Gyxen Media”) collect and process your personal information through Websites, devices, products, services that reference this Privacy Policy. By using Gyxen Media’s Services, you are consenting to the practices described in this Privacy Privacy.

What Information Does Gyxen Media Collect?

For What Purposes Does Gyxen Media Use Your Information? What Information Do You Receive From Us? Does Gyxen Media Share Your Information? How Secure Is Information About Me? What Information Does Gyxen Media Collect? We collect your information in order to support you using the TikTok Platform. Moreover, your information also allows us to support you while you are using the TikTok Platform.

Here are the types of information we collect:

Your TikTok account information

Your payment information

Your campaigns

All information we receive from you is for the purpose of your stable business operation. You also understand that we only provide your information to TikTok and TikTok shall use your information in accordance with TikTok’s Privacy Policy as https://www.tiktok.com/legal/privacy-policy?lang=en

For What Purposes Does Gyxen Media Use Your Information?We use your information to operate, provide, develop, and improve the services that we offer you.These purposes include:

Support you to use TikTok Platform under the scope of Services that Gyxen Media provides (visit Terms of Services to know more about Services)

Provide to TikTok in accordance with the Framework Agreement between Gyxen Media and TikTok

Comply with legal obligations. In certain cases, we collect and use your information to comply with laws.

Communicate with you. We use your information to communicate with you in relation to Gyxen Media via different channels (e.g., by phone, e-mail, chat).

What Information Do You Receive From Us?To help you use our services, you will receive certain information:

Our pricing policy applies to you

Our payment information

Consultancy to help you use the TikTok platform that we do not publish to any channels. You understand that you have not been permitted to share and provide any information you receive from us for any purpose to any third party.

Does Gyxen Media Share Your Information?

Your information is an important part of our business, and we are not in the business of selling your information to others. We share your information only as described below and with subsidiaries of Gyxen Media controls that either are subject to this Privacy Privacy or follow practices at least as protective as those described in this Privacy Privacy.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf.

Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, your information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Gyxen Pte. Ltd. or substantially all of its assets are acquired, customer information will, of course, be one of the transferred assets.

Protection of Gyxen Media and Others:We release accounts and other information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Services and other agreements; or protect the rights, property, or safety of Gyxen Media, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

We work to protect the security of your information during transmission by using encryption protocols and software.

We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs."

Terms of Services

This is an agreement between you and Gyxen Media, including but not limited to Gyxen Pte. Ltd. and its affiliates who are operating https://gyxen.com (“Gyxen Media” or “we”). Please read these Terms of Services, and the other applicable rules, policies, and terms available at the https://gyxen.com website. By using the Services, you agree to be bound by the terms of this Agreement on behalf of yourself and your company and others who use Services under your account. If you do not accept the terms of this Agreement, then you may not use the Services. Your use of any of the Services is subject to any additional rules, policies, and terms that apply to those Services.

For the purpose of these Terms of Services:

“Services'' means the provision of TikTok Software, Digital Content, and support and other available resources that TikTok and Gyxen Media provide to you. Gyxen Media is an Agency of TikTok Pte. Ltd. under Framework Agreement dated 25 June 2021. Gyxen Media will help you to create advertising accounts under Gyxen Media’s Agency account and provide related support that allow you to run such advertising accounts for your business purpose.

“Website” means https://gyxen.com

“TikTok Software” means all software TikTok makes available to you for use and you must comply with all policies of TikTok, and Gyxen Media shall not be responsible for any resources when you are using TikTok as advertising channels.

“Digital Content” means digitized content (including third-party content), such as videos, music, apps, games, skills, photos, audio, books, newspapers, magazines, and related features and functionality.

We reserve the right to update and change the Terms of Services by posting updates and changes to the Website. You are advised to check the Terms of Services from time to time for any updates or changes that may impact you, and if you do not accept such amendments, you must cease using the services. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You must read, agree with and accept all of the terms and conditions contained or expressly referenced in these Terms of Services before you access the Website and use our Services.

Section 1 - Use of Services

To use services, you must follow the following requirements and processes:

a. Requirements

By agreeing to these Terms of Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Services.

You shall not use our Services for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any malwares or viruses or any code of a destructive nature.

The website does not contain discrimination content on the basis of age, gender, race, ethnicity, nationality, religion, sexual orientation, or any other protected status.

b. Our working process of using Services

Step 1. You must have a TikTok account first by registering at the website https://www.tiktok.com/signup

Step 2. Gyxen Media will create advertising accounts under Gyxen Media’s Agency account, and then Gyxen Media will link your TikTok Account to such advertising accounts. You may be allowed to have more than one advertising account.

Step 3. To use advertising accounts, you must transfer the advertising budget to our Payment Account, and then we shall top-up the advertising budget to your advertising accounts.

Step 4. You can use advertising accounts for your business purpose as long as your activities will comply with the Terms of Services, TikTok’s policies and applicable Laws.

Please Note: Gyxen Media will not be held responsible if customers intentionally violate the following rules:

Deploying products or services without obtaining prior approval from Gyxen Media.

Running prohibited products, such as weight loss, endocrine, sexual health, breast augmentation, MLM, financial, gambling, etc.

Advertisers engage in spam actor/bad actor activities.

Altering landing page content, running landing pages featuring individuals wearing badges, doctors, third-party logos, or having redirect links that violate unauthorized product guidelines.

Users associated with ad accounts that have a history of policy violations, engage in system evasion, or intentionally fail to pay advertising expenses will have their accounts suspended without refunds.

Violating TikTok's policies: https://ads.tiktok.com/help/article/advertising-on-tiktok-first-things-to-note?lang=en#anchor-0

Section 2 - General Conditions

We reserve the right to refuse anyone for any reason at any time.

By using the Services, you agree, without limitation or qualification, to be bound by, and to comply with, TikTok’s policies and these Terms of Services and any other posted guidelines or rules applicable to any website where this Terms of Services is found. We may make improvements and/or changes to the Website at any time. Although we attempt to periodically update information on the Website, the information, materials and services provided on or through the Website may occasionally be inaccurate, incomplete or out of date. We do not have a duty to update information contained in the Website, and we will not be liable for any failure to update such information.

We understand that your TikTok account and all activities of the advertising accounts, including but not limited to spending advertising budget, content, photo, video, music and products, are owned and managed by you, thus you must be solely responsible for all activities happening to your account and advertising accounts.

Section 3 - Right and Responsibility

a. Gyxen Media’s right and responsibility.

i. Receive service fee in full as mentioned in Payment Policy.

ii. Support you to handle all issues regarding providing advertising accounts.

iii. Suspend or close any advertising accounts in case you do not comply with TikTok’s policies and violate any terms as listed down in the Website. Any signs of violating TikTok’s policies include but not limited to rejection of campaign or receiving of warning letters from TikTok or advertising accounts are locked (TikTok’s policies as specified in this link https://ads.tiktok.com/help/article?aid=9550 ). In case TikTok or Gyxen Media give you a time period to adjust any issues incurred by your mistakes, and if you still fail to comply with it, Gyxen Media has the right to stop providing services to you.

iv. Receive the compensation of 200 USD if your advertising accounts are suspended. The compensation shall be deducted from your balance account. In case your balance account is not enough for this compensation, you must transfer money to us until we receive the full amount of 200 USD.

v. Top-up to Advertising Accounts within 6 working hours when Gyxen Media receives an advertising budget.

vi. Consult and support you to set up TikTok Account and advertising accounts.

vii. Update trending songs in market

viii. Active beta function to you.

ix. Review campaigns and appeal campaigns if they meet appealed requirements.

x. Refund the balance in advertising accounts to you within 2 business days if you stop using advertising accounts. (please visit Payment Policy and Refund Policy to know about refunding the balance).

xi. Transfer balances between advertising accounts in accordance with TikTok’s policy.

xii. Keep confidential information in accordance with the TikTok’s policy and in accordance with the applicable Laws.

xiii. Gyxen has the right to disable and remove the ads in case of violating Gyxen and TikTok Ad Policy.

xiv. If you intentionally create multiple accounts on the system, Gyxen Media reserves the right to block all violating accounts without prior notice.

xv. Gyxen has the right to revoke inactive accounts that have had no spending activity for 30 days. Once the ads account has been revoked, all assets belonging to the ad account will be inaccessible.

b. Your right and responsibility

i. Be provided advertising accounts by Gyxen Media.

ii. All support from Gyxen Media when you use Services, including but not limited to top up advertising accounts, active functions and other support to manage advertising accounts stably.

iii. Be refunded the balance if you stop using advertising accounts.

iv. Comply with TikTok’s policies ( https://ads.TikTok.com/help/article?aid=9552 and https://ads.TikTok.com/help/article?aid=9550 ) and all terms as set out in the Website v. Transfer advertising budget and service fee to Gyxen Media’s payment account to top-up advertising accounts.

vi. Shall not share or transfer or disclose the provided TikTok Account and advertising account information for any purpose to any third party, and you must be solely responsible for your activities happening with your accounts and other accounts managed by Gyxen Media because of your fault.

vii. Keep confidential information in accordance with the TikTok’s policy and the applicable Laws.

Section 4 - Termination

Your rights under this Agreement will automatically be terminated without notice if you fail to comply with any of its terms. In case of such termination, Gyxen Media may immediately revoke your access to the advertising accounts. For this circumstance, in accordance with case by case, you may not receive any balance from Gyxen Media.

In case you request to stop using one or all advertising accounts, the remaining balance shall be refunded to you or transferred to active advertising accounts within 2 business days if there are no issues incurred from your activities.

Section 5 - Dispute

Any dispute or claim arising from or relating to this Agreement is subject to the dispute resolution, governing law, disclaimer of warranties, limitation of liability, and all other terms in the Website.

Section 6 - Disclaimer of warranties and limitation of liability

Disclaimer of Warranties and Limitation of Liability. All products or resources are developed and manufactured by TikTok and third parties , and we have no responsibility or liability for any aspect of your activities except our providing services. Without limiting the Disclaimer of Warranties and Limitation of Liability terms in the Website, unless otherwise required by applicable law, in no event will our or our licensors' aggregate liability with respect to any claim arising from or related to this Agreement or your use of the our Services exceed fifty dollars ($50.00).

Section 7 - TikTok Ads Spam/Suspicious Violation

There is an ad violation called "Spam/Suspicious" which was explained for 2 main reasons:

Advertisers did advertise on TikTok in the past and had the suspended ad account with any violation detected -> TikTok could keep reviewing and detecting those advertisers and suspend the new ad account they use to submit their ads to prevent them from having any violation action towards TikTok users.

Advertisers are using the creatives (product/image/video/ or any URL information) related to TikTok bad actors that had the scam/violating ads as delivery inconsistent/non-ship/data theft/fraud scam for TikTok users with those creatives. -> All the advertisers using similar creatives will be prevented from TikTok ads by suspending the ads account delivered or submitting those creatives.

If you (Gyxen client) did advertise on TikTok before with any suspending ad account (your old ad account), please tell us so that we can guide you to protect your benefits or even say "no" to avoid any risk for you and your money. If you do not want to inform us in advance and keep submitting your ads, when TikTok detects your violation and suspends our agency ad account, you will lose all your remaining balance on the ad account (because TikTok would freeze it and nobody could withdraw). We could also charge you for compensation due to impacting your business. The agency having many ad accounts will lower Gyxen's reputation and benefits as a TikTok Agency Partner.

Section 8 - Governing law

These Terms of Services and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

Section 9 - Changes to terms of service

You can review the most current version of the Terms of Services at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Services by posting updates and changes to our Website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes."

Section 10 - Price and other payment terms

Please visit the Payment Policy and refund policy to update our policy

Section 11 - Contact information

For help with the Services or resolving other related issues, please contact Customer Service at email: [email protected]